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voice platforms - integrate voice response systems [ivrs]
 
our Interactive voice solutions allow fixed line, mobile and application service providers to harness voice to create cutting-edge service. This enables operators to deploy a whole array of new and innovative voice services, enabling users to access information on demand via a variety of media, including interactive voice response system and speech recognition technology.

Voice Portal & Automatic Speech Recognition (ASR) System
We have strategically partnered a selected group of ASR technology providers. Together we have successfully deployed a few voice portal systems. These systems provide a user-friendly Human Machine Interface (HMI) for callers to retrieve information or perform a transaction using speech in the form of Natural Language. The project team provides professional call flow design, reviews multi-lingual scripts, fine-tune on speech engine to achieve optimal performance.

Infotainment Platform

With this capability, services such as stock pricing enquiry, trading, tele-betting and flight details enquiry can be rolled out by service providers, enterprises or content providers for subscribers.


Enhanced Voice Messaging & Unified Messaging System

In both fixed-line and mobile market, service providers have been using traditional Voice Mail System to provide basic voice or fax messaging service. In general, system using old technology is expensive in maintenance and is not flexible to meet the rapid change in the dynamic market. The Enhanced Voice Messaging and Unified Messaging system is a user friendly system for managing voice mails, fax mails, and email in one personal mailbox. The system supports different call flow for different Class of Service (CoS) and therefore, can be customised to address the requirements for specific market segment. Automatic Speech Recognition and Text-To-Speech technology can also be included to enhance the capability of the product for better user experience.